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FAQ

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Why is nothing happening when I click the buttons on the extension? #

You may be on the wrong page. Make sure you are on a Redbubble search results page, Example:  https://www.redbubble.com/shop/?query=bulldog

The extension does not run on product pages or on the portfolio page, only in search results.

 

Error: Document information could not be obtained. #

This error also occurs if you are on the wrong type of page. Make sure you are on a Redbubble search results page, Example:  https://www.redbubble.com/shop/?query=bulldog

 

( Make sure you are on a redbubble search page, NOT a product page. ) Error: Cannot access a chrome:// URL #

This error too, will come up if you are on the wrong type of page. Make sure you are on a Redbubble search results page like this example:  https://www.redbubble.com/shop/?query=bulldog

 

See our known bugs page, for more solutions to problems that may occur.

Have a question that is not answered here? Reach out to our support team here.

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